Warranty Policy


RETURN POLICY

All Products purchased from Panmi Pty Ltd (Panmi) Authorized Marketplace sellers are subjected to the Authorized Marketplace Sellers’ return policy to the extent permissible under Australian Consumer Law (‘ACL’). Therefore, customers should contact the authorized sellers to receive instructions on the procedure to return a Product. 

LIMITED PRODUCT WARRANTY

In addition to any Consumer Guarantees available under the ACL, Panmi warrants to the Original Purchaser that the Product shall be free from defects in materials and workmanship under normal use. Panmi does not warrant the operation of the product will be uninterrupted or error-free. Panmi is not responsible for damage arising from failure to follow instructions relating to the product's usage. 

This Limited Product Warranty applies to all products purchased from Authorized Marketplace Sellers for twelve (12) months from the date of receipt of shipment (‘Limited Warranty Period’).

REMEDIES

If a hardware defect is found and a valid claim is lodged to Panmi by the Original Purchaser within the Limited Warranty Period, Panmi will, at its discretion and to the extent permitted by law, either:

  1. repair the Product at no charge to the Original Purchaser, using new or refurbished replacement parts; or

  2. replace the product with a new or refurbished Product. 

In the event a defect is discovered, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the Products are sold by Panmi’s Authorized Marketplace sellers, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware product or parts will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in the jurisdiction under the ACL.

HOW TO OBTAIN WARRANTY SERVICE

A Warranty Service Order must be first be requested from Panmi within the Limited Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, the original purchaser must contact Panmi IT support and service at support@ninebotsegway.com. 

In accordance with applicable law, Panmi may require the customer to furnish proof of purchase details and/or comply with Panmi’s registration requirements before receiving warranty service. 

The consumer bears the cost of return of product to the purchase point, and Panmi will bear the cost of replacement or refund under warranty service and any guarantee of quality to the extent required under ACL. To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection to the address specified by Panmi. 

It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and Panmi will not be responsible for any such damage or loss.

This Limited Product Warranty by Panmi is separate to the Consumer Guarantees provided under Australian Consumer Law.

CONTACT PANMI

To contact Customer Support, please email us at: support@ninebotsegway.com.au or access our live service at 1800 070 031.

Our product returns address is back to the point of purchase.

EXCLUSIONS AND LIMITATIONS

This Limited Product Warranty applies only to Products manufactured by or for Segway-Ninebot (and distributed by Panmi), that can be identified by trademarks, trade names, or logos owned by Segway-Ninebot and affixed to the product, and purchased from Panmi’s Authorized Marketplace Sellers. The Limited Warranty does not apply to any:

  1. Damage caused by nature or acts of God, for example, lightning strikes, tornadoes and the like; 

  2. Negligent or incorrect use of the Product; 

  3. Commercial use of the Product; 

  4. Modifications to any part of the Product; 

  5. Damage caused by use with non-Segway-Ninebot products; 

  6. Damage caused by negligence, accident, abuse, misuse, flood, fire, earthquake or other external causes; 

  7. Damage caused by operating the Product outside the permitted or intended uses described by the manufacturer’s instructions provided by Segway-Ninebot or with improper voltage or power supply; 

  8. Damage caused by servicing of the product (including upgrades and expansions) performed by anyone who is not a representative of Panmi; or 

  9. Damage caused by natural wear and tear. 

Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty. No Panmi reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Product Warranty. 

If any exclusion and limitation is held to be illegal or unenforceable, that term shall be severed from this Limited Product Warranty and the validity and enforceability of all other exclusions shall not be affected.

CONSUMER GUARANTEES

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

LIMITATION OF DAMAGES

To the extent permitted by law, Panmi shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Panmi has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

JURISDICTION

The supply of Segway-Ninebot products by Panmi Pty Ltd is distributed in compliance with the laws in the State or Territory in which the products were sold and the Australian Consumer Law. Any disputes or claims pursuant to any Warranties offered by Panmi will be subject to the jurisdiction in which the products were sold and any proceedings should be initiated in a court within the relevant jurisdiction.