All the Ninebot Segway products are made to the highest of standards, nevertheless, it can happen that a product needs to be repaired.
If your product needs to be repaired, then please follow these instructions:
1) Your product needs to be bought from our Segway webshop (http://www.ninebotsegway.com.au), if this is not the case, then please contact the local store where you bought it.
2) Call or send an email to our local customer support with your order number and a good description of the defect. If you can send photos of the defect then that will be very helpful.
3) Please wait for the instructions from our Customer Support Team before sending any product back to us. Products that haven't been authorised for a repair will not be handled!
When will you take payment from my order?
If you used your credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24 hours of placing your order.
Do you accept PayPal?
Yes, you can now pay for your orders using your PayPal account.
PayPal is a secure and fast way to pay for your purchases. When you pay with PayPal,
- You keep your credit card information private
- You can place orders faster as you don’t need to type any card details
- If you don’t already have a PayPal account, you may create one directly with PayPal.
What currencies do you accept?
All our products are priced and charged in AUD.
Standard delivery is available for Australia worldwide, we do not offer International Shipping.Standard shipping option is charged at $9.95 and will be processed from our warehouse within 1 business day. Standard Post delivery times will apply once your parcel dispatched.Estimated delivery days after dispatch depend on the shipping options, please see table below:
2-4 business day
3-4 business day
3-5 business day
5-6 business day
NT & TAS
6-7 business day
General Return & Refund Guidelines
These are General Exchange Guidelines applicable only to products purchased by you directly from (http://www.ninebotsegway.com.au). If you purchase products through offline channels, please contact the final vendor who sells the products to you. All exchange must meet the overall guidelines in order for the individual return policy to apply.
You may obtain a service number by contacting Ninebot Support Hotline at 1800 070 031. (Monday to Friday from 09:00 am to 17:30 pm (Sydney Time). And you can also email us at email@example.com
Return shipping costs may be deducted from your refund depending on the reason for return. (i.e. if a return initiated for a defective product that powers on and works properly upon inspection).
Purchase of items, please keep the original package for at least 30 days within the return policy period in case any return or replacement request.
Products that are received by Ninebot Segway in any of the following conditions are not eligible for return and will be rejected:
Any product not purchased from ninebotsegway.com.au
Any product with missing, damaged, altered, or otherwise unreadable IMEI or serial number label, manufacturer model or part number label.
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
Any product that exhibits physical damage.
Any product which appears tampered, customized, or altered in any way.